How do I know my order has been confirmed?

Once your Order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. INKSOD20150901160245), a listing of the item(s) you have ordered.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s) and the tracking URL.

How do I cancel an Order?

In order to cancel an item in your Order

  • Log into your Inksand account and go to the 'My Orders' page.
  • Identify the item you want to cancel and click on the 'Cancel' button and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

You can cancel your Order online before the product has been shipped. Your entire Order amount will be refunded.

Unfortunately, an Order cannot be canceled once the item has been delivered to you.

What items can I Exchange?

We allow exchange on items such as Applique Work and Bamboo products, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

How do I contact Customer Care?

We're here to help 24x7 with our stellar Customer Care services! You can get in touch with us anytime, any day of the week by visiting our Contact page.

How do I return/exchange my item?

An easy and hassle-free return experience awaits you! You can request for a return or exchange from your Inksand account in a few simple steps.

Just login to your Inksand account, visit your Order and choose to return or exchange your item at the click of a button.

All you need to do is fill in the details, click 'Request Return' and we'll instantly send you an e-mail the details of your return!

How quickly can I get my Order delivered?

Guarantee Delivery options are relative to your delivery location's pincode. These options may not be available in all pincodes.

Please check on the product page if these options are indeed available in your location. Also, check for applicable cut-off times to get your orders delivered within the promised time.

If these expedited delivery options are available in your location: